Education
Educational settings are not immune to conflict. Students, professors, and administrators face conflicts on a regular basis. MTI’s goal is to help them address these conflicts in a more confident manner so that they can keep their focus on the mission of teaching and learning.
Faculty
Teachers and administrators from colleges and universities that have either academic or non-credit-bearing programs in conflict resolution can use the CDP to help students understand both the concept of the conflict as well as their own unique profiles. Combining feedback from the CDP with the accompanying Development Guide helps students leverage their constructive responses to conflict and target areas for development.
Using the instrument in an academic setting offers a contemporary approach (beyond the “nuts and bolts”) of teaching conflict resolution. Since the CDP can be woven into existing curricula and presented in group settings, it provides a simple, but effective, process for learning. It also may have value as a pre-and post-test measure of the impact of conflict resolution curricula.
Students
Although taking the CDP can be very useful to any student, it can be particularly useful to those who want to major or minor in conflict resolution. The Feedback Report provides an initial “benchmark” to help students explore their responses to conflict, and the Development Guide offers excellent tips and resources for those who are seeking continuous improvement.
Student Life and Leadership Advisors/Resident Advisors
Students in close quarters, such as dorms, have been known to have conflict situations arise. The CDP provides key information to help students get along with their peers in such settings. CDP results can serve as one important piece of a larger puzzle for students who are having issues with their fellow students.
Client Use Cases:
Government
Ineffectively managed conflict in government sectors undermines the quality of work and morale of employees. The Center helps government trainers, coaches, ombuds, and mediators refine and expand their ability to help employees improve their confidence and competence to manage conflicts at the earliest possible stage. By catching conflict before it escalates, agencies are able to lower costs that occur when conflicts become disputes involving more formal processes.
Client Use Cases:
Healthcare
Conflict is a major challenge in the healthcare field. Poorly managed conflict can lead to excessive turnover, and, at its worst, malpractice which undermines the quality of care and safety of patients. Our conflict management programs and tools are helping a number of healthcare providers address conflict more effectively in line with the requirements of the Joint Commission. Clinicians, administrators and staff alike all benefit from improved awareness and better conflict management skills.
